SMB WORKFLOW AUTOMATION
Activity Factory helps SMBs maintain a high level of efficiency and be able to focus on productive tasks and decision-making by taking over the repetitive tasks, allowing the businesses in the SMB space to scale further.
Businesses survive on cash flow. Overheads need to be controlled, every single AR needs to be collected on time. Every disbursement is controlled and meticulously decided on. The challenge is this usually falls under the business owners responsibility.
Every single business owner wants to delegate to free up time. But the lack of training or controls in place make it difficult to do so without putting the business at risk.
Due to cash flow priorities, staff training is usually done by business owners or trusted personnel. This makes it a challenge for delegation and scaling.
More often than not, business owners are masters at customer service. That is why they have a business. This is all and good but it usually only works for the first 25 customers. After which the business owners start to work 16 to 18 hour days, working in customer service as well as financial management functions.
Sometimes good sometimes bad. The lack of formalized and documented processes usually ends up with hit and miss results. A basic example of this is cooking food. If there is no recipe in place, the cooking depends on the memory and apprenticeship experience. The first is usually unreliable and the second is a very expensive training program that is difficult to scale.